This Privacy Policy explains how Grazing Minds Research and Consulting LLP (“Grazing Minds”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit the Grazing Minds Lite website, submit an enquiry or engage us for services. Grazing Minds Lite is a service offering of Grazing Minds Research and Consulting LLP.
We aim to handle personal information fairly, transparently and only for legitimate business purposes. Please do not submit sensitive personal information, confidential third-party information or documents that are not needed for your enquiry.
1. Who is responsible for your information?
The data controller / responsible entity for this website is Grazing Minds Research and Consulting LLP, operating from H9 Kedar Lokpuram, Thane West – 400610, Maharashtra, India. You can contact us through the website contact form and select “Privacy or data request”.
2. Information we collect
- Contact and enquiry information: name, business or project name, email address, phone number if supplied, customer type, industry, selected service, budget range, timeline and the message you send us.
- Engagement information: information reasonably necessary to scope, deliver, administer, invoice and support a service you request, including business context, project documents and communications.
- Technical information: basic server logs such as IP address, browser or device information, requested pages, timestamps and error information, where generated by the hosting environment or security tools.
- Preference and cookie information: limited information necessary to remember preferences or understand website operation, if such features are enabled.
We do not intentionally collect payment-card details through this website. If payment services are introduced later, the relevant provider’s terms and privacy notice will apply to information collected by that provider.
3. How we use information
We may use personal information to respond to enquiries, assess whether our services are suitable, prepare proposals, deliver and administer engagements, communicate about work, maintain business records, prevent abuse, secure the website, comply with legal obligations and resolve disputes. We may also use aggregated or de-identified information to improve our services and website, where it cannot reasonably identify you.
We do not sell personal information. We do not use enquiry details to send unrelated marketing campaigns. If we introduce marketing communications, we will provide an appropriate choice and honour opt-out requests.
4. Legal basis and consent
We process information where it is necessary to respond to a request you make, take steps at your request before entering a contract, perform a contract, comply with a legal obligation, protect legitimate business interests in a proportionate way, or where you have given consent when consent is required. Where applicable Indian data-protection law requires notice, consent or another specified basis, we will act in accordance with those requirements.
5. Sharing and service providers
We may share relevant information with personnel, consultants and service providers who need it to handle your enquiry or deliver an agreed service, such as hosting, email delivery, security, document management, accounting or specialist project support. We require appropriate confidentiality and security safeguards proportionate to the information and relationship.
We may disclose information where required by law, a valid legal process, a regulator or a court, or where reasonably necessary to protect rights, safety or the security of our services. We do not permit service providers to use your information for their own unrelated purposes.
6. Cross-border processing
Some infrastructure or service providers may process information in countries outside India. Where this occurs, we will take steps required by applicable law and use reasonable contractual or technical safeguards appropriate to the service. Please avoid sending highly sensitive information through a general website enquiry form.
7. Retention
We retain enquiry information for as long as reasonably needed to respond, maintain business records, evaluate or perform an engagement, address complaints, meet legal and accounting requirements or establish and defend legal claims. Retention periods vary according to the nature of the record and legal requirements. When information is no longer required, we will take reasonable steps to delete it or remove identifying details, subject to lawful retention obligations and secure backups.
8. Security
We use reasonable administrative and technical measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure. Please share only information needed for the enquiry and notify us through the contact form if you believe information sent to us has been exposed.
9. Your choices and rights
Subject to applicable law, you may request access to information you have provided, correction of inaccurate information, deletion where retention is not required, withdrawal of consent where processing relies on consent, or information about how your data is handled. We may need to verify your identity and clarify the request before acting. We will respond within the timeframe required by applicable law.
You can make a request through the contact form by selecting “Privacy or data request”. If you withdraw consent, this will not affect processing already lawfully carried out or processing that may continue on another lawful basis.
10. Children
This website and our consulting services are directed at business users and adults. We do not knowingly seek personal information from children. If you believe a child has submitted personal information without appropriate authorisation, contact us through the website form so we can review and take appropriate action.
11. Third-party websites
Our website may link to the Grazing Minds main website, journal or other third-party services. We are not responsible for the privacy practices of those websites. Review their own notices before providing information.
12. Changes to this policy
We may update this policy to reflect changes in our services, technology or legal requirements. The “Last updated” date at the top indicates the current version. Material changes will be communicated through the website or another appropriate channel where required.
13. Governing law
This policy is intended to operate subject to applicable laws of India, including applicable data-protection and information-technology laws. Nothing in this policy limits rights that cannot lawfully be limited.